Digital Customer Care
Your customer care team has a 100% engagement rate.
Think about that for a second; it’s a marketers dream! Despite this, the average brand responds to just 11% of the social messages that require a response, and 88% of consumers are less likely to buy from a firm that ignores online complaints. That’s why we developed Caren - a strategic framework that empowers organizations to leverage social customer care as a critical marketing vehicle.